Support through connection and operation
On-site installation is not included as standard. Qualified local tradespeople may make the water and electrical connections, with remote technical support from us when needed. On-site installation can be quoted separately by request and project.
Most issues don't require an on-site visit. We check your machine together by phone or video call and quickly find the cause. If needed, we ship the right part and guide you step by step through fitting it.
What our service covers
Connection & first-start support
Qualified local tradespeople may complete the water and electrical connections. Remote support is available when needed; on-site installation is not standard and is quoted separately.
Periodic maintenance
Regular care against scale and wear extends your machine's life.
Fault support
Diagnosis by video call first; parts shipment and guidance when needed.
Spare parts supply
From pressure switches to solenoid valves, the parts you need ship quickly from stock.
Spare parts
Pressure switches, solenoid valves, gauges, check valves, safety sirens and more — the parts that keep your machine running are in stock.
Frequently asked questions
- How can I get support in case of a malfunction?
- We provide video service support from Monday to Friday between 08:00 and 18:00. Most malfunctions are resolved through remote guidance.
- Where can I obtain spare parts?
- You obtain spare parts directly from the manufacturer, that is, from us. Parts can also be ordered through our website.
- How should I perform maintenance?
- The most critical aspects of regular maintenance are limescale, water quality, and blowdown. Our maintenance guide in the blog section explains these three topics step by step.
Need service?
Send a photo or a short video of your machine on WhatsApp; let's take a look together.